FAQ

The Gentlemen Network

At Omnismen, we don’t believe in set criteria or cookie-cutter moulds. Every Gentleman who represents our brand brings something unique to the table — confidence, authenticity, and a mindset that reflects true modern masculinity.

Our Brand Partnerships Team continually discovers individuals who stand out — those whose content, character, and values align with the Omnismen philosophy. If you’re passionate about self-improvement, style, and inspiring others to level up, you’re already on the right path.

How can I get involved?

Start by joining the Omnismen Gentlemen Community on Facebook, where like-minded men share insights, experiences, and inspiration. Engage with the community, contribute valuable discussions, and let your presence speak for your character.

Our team keeps an eye on those who actively embody the Omnismen spirit — both online and offline.

Our advice?

Keep refining your craft, stay authentic to who you are, and lead with purpose. True Gentlemen don’t follow trends — they define them.

To grow stronger, we grow together.

Please note, you must be 18 or older to become an Omnismen Gentleman.

Payment Queries

If you’re seeing an error while trying to place your order, don’t worry — it usually means there’s been a small hiccup with the payment process. Most of the time, this happens because of incorrect card details, insufficient funds, or a temporary issue with your bank or payment provider.

We suggest double-checking your payment information, making sure your card has an available balance, and confirming that online transactions are enabled. Once everything’s set, you should be able to complete your purchase without any trouble.

More Questions?

If you have any further questions or need assistance, please reach out to our support team. We’re happy to help.

Once your order is shipped, you will receive a tracking link via email or SMS. Use this link to monitor your shipment in real time and stay updated on delivery status.

Can I cancel my order?

You can cancel your order within 15 minutes of placing it by contacting us at support@omnismen.store. After 15 minutes, the order enters processing and cannot be canceled as it will soon be picked and packed in our warehouse.

If you are unable to cancel the order, don’t worry — you can return the product within 7 days of delivery for a full refund, following our standard return policy.

Can I make a change to my order?

Due to how quickly orders are processed and passed to our warehouse for shipping, we’re unable to edit orders once placed. This includes:

• Adding or removing items from your order
• Changing an item, size, or colour
• Amending the delivery address
• Changing the shipping method or courier
• Applying a discount code or editing product prices

If you notice a mistake in your order and wish to make a change, you can cancel your order within 15 minutes of placing it by contacting support@omnismen.store with your order details. After 15 minutes, the order will be picked and packed, and changes will no longer be possible.

Can I change my delivery address?

Once an order is placed, we cannot directly change the delivery address with the courier. However, in some cases, you may be able to update the address by contacting the courier directly.

To do this:

• Wait for your tracking email from the courier, which will include your tracking number.
• Provide the tracking number to the courier and request an address update.
• Please note that this is not guaranteed, as services and policies vary between courier partners.

Important: If an incorrect address is entered at checkout, Omnismen cannot be held responsible if the order is lost or undelivered. We are therefore not liable to refund or replace the order in such cases.

I’m missing some items from my order. What should I do?

If some items are missing, it’s often because your order is being shipped in multiple packages. The remaining items should arrive within a few days.

Check your shipping confirmation email titled “Your order is on the way” for details. Sometimes items ship from different warehouses due to stock availability, and you may receive a second email titled “Some items in your order are on the way”.

If all shipments have arrived and an item is still missing:

• The item may have been out of stock. We will notify you via email if this is the case (check your spam/junk folder).
• If you haven’t received a notification, contact support@omnismen.store with your order number so we can help.

Note: Claims for missing items must be made within 7 days after delivery.

I’ve received a different item than what I ordered. What should I do?

If you’ve received the wrong item, a damaged item, or the wrong order, please contact support@omnismen.store with the following details:

• Your order number
• The name of the item you didn’t receive
• A photo of the item you received (if it’s the wrong item)

Note: Claims for incorrect or damaged items must be made within 7 days after delivery.

New Customer Discount

New customers can enjoy 10% off their first order using the code GET10 at checkout.

How to use the code:

• Add your favourite items to your cart.
• Enter GET10 at checkout.
• Enjoy 10% off your first order!

Note:

• Discount codes cannot be combined; only one code can be used per order.
• GET10 is valid only for first-time customers placing their first Omnismen order.

Can I use a Gentlemen's discount code?

All our Omnismen Gentlemen have a special discount code that gives you 10% off full-priced items!* Support your favourite Gentlemen and enjoy a discount on your order — it’s a win-win!

How to get a code:

• Visit the profile of your preferred Omnismen Gentlemen.
• Find their unique code (usually based on their first name).
• Apply the code at checkout to receive 10% off your order.

Important Notes:

• Discount codes cannot be combined; only one code can be applied per order.
• For example, if you’re using the GET10 first-time customer code, you cannot use a Gentlemen code simultaneously.

My discount code isn’t working. What should I do?

If your discount code isn’t working at checkout, try the following troubleshooting tips:

• Are you logged in? Some codes are linked to your account. If your code was sent via email, make sure you’re logged in with the same email address on Omnismen.
• Is your code still valid? Discount codes may have expiry dates, so check where you received the code to confirm it’s still active.
• Do you have sale items in your cart? Most discount codes cannot be applied to sale items, so you may need to save your code for a future order.
• Are you entering the code correctly? Codes may be case-sensitive, so double-check whether your code is uppercase or lowercase.
• Check for similar characters: Ensure you’re not confusing letters and numbers, like a “0” (zero) and an “O” (letter O).

If you’re still having trouble, contact support@omnismen.store and our team will assist you.

Note: Discount codes cannot be applied to orders that have already been placed.

Refunds When Using a Discount Code

Refunds When Using a Discount Code
If you use a discount code on your order, the discount is applied proportionally to each item. When a refund is issued, you will receive the amount you actually paid after the discount, not the original full price.

E-Gift Cards

You can purchase an Omnismen E-Gift Card directly from our website. E-Gift Cards are digital only and are not physically shipped. After purchase, you will receive a confirmation email containing your Gift Card code, which you can forward to the lucky recipient.

If you’re looking for a gift but aren’t sure what to choose, an Omnismen E-Gift Card is the perfect way to give the gift of choice.

SHOP E-GIFT CARDS

How long is an Omnismen E-Gift Card valid for?

Omnismen E-Gift Cards are valid for 1 year from the date of issue. You can redeem your gift card anytime within this period for any full-priced item on our website.

Do I have to use the full amount in one order?

No. When you make a purchase using an Omnismen E-Gift Card, the amount spent will be deducted from your gift card balance. Any remaining balance can be used on future orders until the full amount is redeemed.

Can I use a gift card during a sale or promotion?

Yes! An Omnismen E-Gift Card can be used as a form of payment at any time, including during sales or promotions.

Can I use a gift card and a card payment on the same order?

Yes! You can split your payment between an Omnismen E-Gift Card and a credit or debit card. The available gift card balance will be applied first, and any remaining amount can be paid using your chosen card.

Can I use a discount code when purchasing a gift card?

No. Discount codes cannot be applied to the purchase of an Omnismen E-Gift Card. If your order includes other items along with a gift card, the discount will apply only to the other items, not the gift card itself.

I placed an order using my gift card and now want to make a return

If your order was paid using a split payment (part Omnismen E-Gift Card, part credit or debit card), refunds will be processed accordingly.

The refunded amount will first be credited back to your gift card(s).

Any remaining balance will be refunded to the original payment method, which should appear in your account within 3–5 working days.

Can I buy a gift card online for someone else?

Yes! You can purchase an Omnismen E-Gift Card online using your own name and email address, and then forward the confirmation email containing the gift card code to the recipient.

Alternatively, you may print the code and give it to them directly.

Please advise the recipient to keep the gift card code safe, as any refunds for returned items will be credited back to the gift card balance.

How do I check my gift card balance?

We’re happy to help you check your Omnismen E-Gift Card balance.

Simply provide your full name, the email address used to purchase the gift card, and the 16-digit gift card code (sent to you by email when the card was originally purchased).

Once we receive these details, our team will verify your balance and share the information with you.

Payment Queries

If you’re seeing an error while trying to place your order, don’t worry — it usually means there’s been a small hiccup with the payment process. Most of the time, this happens because of incorrect card details, insufficient funds, or a temporary issue with your bank or payment provider.

We suggest double-checking your payment information, making sure your card has an available balance, and confirming that online transactions are enabled. Once everything’s set, you should be able to complete your purchase without any trouble.

More Questions?

If you have any further questions or need assistance, please reach out to our support team. We’re happy to help.

Return Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may request a return within 7 days of delivery.

To be eligible, items must be:

• Unworn, unused, and in new condition
• In their original packaging with all tags attached
• Accompanied by proof of purchase
  

Returns that don’t meet these conditions may be subject to a restocking fee or refused.

Are there any non-returnable items?

Yes. The following items are non-returnable and non-refundable:

• Final sale or clearance items
• Beauty & personal care products (if opened or used)
• Sample sale items
• Digital downloads or products
• Gift cards

Custom-made or personalised products are also not eligible for return unless damaged or defective upon delivery.

How do I initiate a return?

To start a return, please contact us at contact@omnismen.store with your order number and reason for return.

Alternatively, you can use the “Start a Return” option in your Omnismen account (Shopify return portal) to generate a prepaid return label for domestic orders.

Once approved, you’ll receive:

• A prepaid return shipping label for domestic returns
• Instructions for packaging and pickup (if applicable)

International customers are responsible for return shipping costs.

Where should I send my return?

Returns should be sent to:

Omnismen

[Insert your registered office address here]

Please note that items sent back without prior authorisation will not be accepted.

For more detailed information about our return and refund process, please visit our Return & Refund Policy.

Once your returned product is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed as follows:

• Online payment orders: Refunded within 5–7 business days to your original payment method.
• Cash on Delivery (COD) orders: Refunded within 10–12 business days after inspection. You’ll need to share your bank details at contact@omnismen.store. A Rs 100/- convenience fee applies for COD refunds.
• Gift card purchases: Refunds are applied back to your gift card balance first.

Keep your return postage receipt as proof until the refund is processed.

If you don’t see your refund after 10 business days, please get in touch with your bank or payment provider.

Can I exchange an item?

We currently do not offer direct exchanges. If you need a different size or colour, please place a new order and return the original item for a refund.

Please note:

• Stock is not reserved during the exchange process.
• If your requested item sells out, a refund will be issued instead.

Are there special return conditions for specific products?

Yes, certain categories have unique return or exchange conditions:

• Clothing & Footwear: Exchanges are allowed only for size or fit issues, provided items are unworn, unused, and in their original packaging.
• Electronics: Must be returned with all original packaging, accessories, and serial numbers intact. A restocking fee may apply.
• Gift-Wrapped Orders: A convenience fee of ₹100/- will be deducted from the total refund amount.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery at contact@omnismen.store with the following details:

• Your order number
• Clear photos showing the issue

Once verified, we’ll arrange a replacement or full refund at no extra cost.

More Questions?

If you have any further questions or need assistance, please reach out to our support team. We’re happy to help.

It’s more of a question of why wouldn’t you! Creating an Omnismen account is quick and easy, and it gives you access to all your order details, lets you start returns effortlessly, and lets you save addresses for faster checkout.

That’s easy!

1. Click the ‘My Account’ button on the top right of the page.
2. On the login page, click ‘Create An Account’ below the Sign In section.
3. Fill in the required details and click ‘Create Account’.

Once your account is ready, you can sign in anytime to view your order history, manage your details, and access other account features.

Please note: Placing an order does not automatically create an account.

Can’t get into your account? Maybe you forgot your password, or are just trying to see if our site can challenge even the most confident gentleman. Don’t worry, we’ve got you.

Here’s how to fix it:

• Make sure you’re using the same email you signed up with—yes, that one you actually typed correctly.
• Forgot your password? Click Forgot Password on the login page, and we’ll send you a secure reset link.
• Still acting stubborn? Clear your browser cache or try a different device.

If it’s still giving you trouble, shoot us an email at contact@omnismen.store and we’ll make sure you get back in—no heroics required.